Help shoppers get what they came for.
Help shoppers get what they came for.
Jibe Retail is a simple, podium-based in-store survey that captures feedback from fans who didn’t make a purchase. It uncovers why, collects detailed product requests, and turns lost sales into return visits or online conversions.
Jibe Retail is live at the MLB Flagship Store in NYC, capturing real-time feedback from fans—especially those who leave without buying. Through a sleek, podium-based kiosk, it gathers insights on product availability, shopping ease, and associate interaction. If a fan didn’t find what they were looking for, Jibe collects detailed info by team, item type, size, and style, then calculates unfulfilled demand.
The system has uncovered thousands of missed sales opportunities, guiding smarter procurement and identifying fan demand trends.
Surveys after the sale provide limited insight.
Most retailers wait days to send a generic post-purchase survey. But what about the people who didn’t buy? What did they want? Why didn’t they get it?
Jibe Retail flips the script.
Using a sleek in-store kiosk, Jibe captures feedback in the moment from shoppers who are leaving empty-handed. They tap in what they couldn’t find—style, color, size—and optionally leave their email. It’s fast, intuitive, and reveals exactly what walked out unsold.
The Jibe Dashboard translates raw feedback into clear, visual insights. Track trends, identify high-demand gaps, and spot patterns by category or product type—so your team can make smarter stocking, staffing, and operational decisions based on actual customer demand.
Notify Me links product-level feedback with real customer emails. When a requested item is restocked, send a one-click email inviting the shopper to return, buy online, or schedule shipping. It’s instant service recovery—and a second chance to convert the sale.
Turning Missed Opportunities into Revenue
Jibe Retail doesn’t just ship hardware—we show up. Our team is on-site to install your in-store survey podiums, train staff, and ensure everything runs smoothly from day one. We help you interpret early data, unlock immediate value, and adapt the platform as your needs evolve. Whether it’s refining survey flows, surfacing sharper insights, or supporting new initiatives, Jibe stays engaged to maximize your return and keep your retail strategy ahead of the curve.
Curious if Jibe Retail is right for your store? Contact us for a quick demo—no pressure, just a hands-on look at how it works. We’ll show you the survey flow, walk through the dashboards, and talk through your goals to see if it’s a good fit.
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